Yes — shipping is free on every order, to every country we deliver to. There is no minimum spend and no hidden fee at checkout.

Orders are prepared and dispatched within 2–5 business days. After that, delivery usually takes:

• United States, United Kingdom and Europe — 7–15 business days
• Canada and Australia — 10–20 business days
• Rest of the world — 10–25 business days

So most orders arrive within 9–20 business days in total. Customs checks and courier delays can add a few days.

Yes. We ship worldwide and shipping is free everywhere. Import duties or taxes, if your country charges them, are the customer's responsibility.

Yes. As soon as your parcel leaves the warehouse you will get an email with a tracking number. You can follow it on our Track Order page or on the carrier's site.

You have 30 days from the day your order arrives to request a return. Items need to be unused, in their original packaging, with any tags still attached. Message us and we will walk you through it — no restocking fee.

Contact us within 12 hours of placing the order and we will change or cancel it. After that the order may already be packed and on its way.

Every product page lists the exact dimensions and, where it helps, the breeds each size suits. If you are between sizes or not sure, send us your pet's weight and breed and we will tell you which one to pick.

All major credit and debit cards, plus the express options shown at checkout. Payments are processed by Shopify over an encrypted connection — we never see or store your card details.