Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:
Unused and in the same condition that you received it
With tags attached
In its original packaging

You'll also need to provide the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at support@furrypalace.net. If your return is accepted, we'll provide detailed instructions on how and where to send your package.
⚠️ Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We'll work with you to resolve the issue.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:
Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care items (beauty products)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards

Exchanges

The fastest way to get the product you want is to return the item you have, and once the return is accepted, place a new order for the desired product.

European Union 14-Day Cooling Off Period

If your order is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

We will notify you once we've received and inspected your return. If approved, you'll be refunded on your original payment method within 10 business days.
⚠️ Please note: it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@furrypalace.net.